Returns can only be accepted under the following conditions:
- The product was purchased within the last 7 days.
- The product is in its original packaging, and no damage has occurred since the purchase was made from smartOfuns.com.
To qualify for a return, the reason must be valid, and the following conditions must be met:
- Delivery of wrong item(s).
- Delivery of faulty product(s).
- Delivery of products with missing parts.
- Incorrect content on the website.
Cancellation & Refund due to Product Unavailability:
- Orders are subject to product availability at our warehouse/store. smartOfuns.com reserves the right to cancel any order within 7 days if the ordered item(s) are temporarily unavailable.
- If the customer agrees to wait for the product(s) to become available, the order may remain in open/processing/hold status for a maximum of 30 days.
- In the event of clause (a), if the customer has made an advance payment against the order, a full refund will be issued within 1 – 7 days, excluding any received cashback, which will be adjusted with the refund amount.
- After confirming any order, if the order is canceled by the customer and an online payment has already been made, smartOfuns.com will charge a Payment Gateway Transaction fee while disbursing the refund amount where applicable.
Return, Exchange, and Warranty:
- Returns, exchanges, and warranty support are not applicable in the following conditions:
- Damages due to misuse of the product.
- Any consumable item that has been used or installed.
- Products with tampered or missing warranty stickers, broken serial numbers.
- Any damage/defect not covered under the manufacturer’s warranty.
- Products returned without all original packaging and accessories, including the box and manufacturer’s packaging, if any.
- Exchange or Warranty Support Replacement of any product is subject to availability on smartOfuns.com.
Damaged Items:
- If you receive a damaged product, please notify us immediately via email or phone for assistance.
Sale Items/Discount Offered Items:
- Sale/discounted items are non-refundable. Only regular-priced items are eligible for refunds.
Shipping Charges:
- Shipping charges incurred for product returns are non-refundable. The customer is responsible for all shipping costs and assumes the risk of loss or damage during shipping to and from smartOfuns.com.